1. Payment

When you have accepted an estimate, the office will give you a call to gather your payment information. This must be completed before your first service can be scheduled. Your chosen credit or debit card information will be encrypted and stored in a safe and secure electronic payment system, to be used only by our company for the purpose of collecting payment for services performed by our company.

Payment for lawn care services will be charged to your card on file after each service (or within 24 hours). An electronic receipt will be sent to you.

If a payment is unable to be processed, service will be put on hold until payment is made. If the issue is not resolved within 24 hours of the original charge a $25 fee will be charged to your account. Repeated unsuccessful payments may result in termination of service.

Please note that the first lawn care service performed after a requested break in service may result in a charge up to double the regular service amount. This one-time increase in charge would be due to overgrowth, excessive time spent on property and wear on machinery.

2. Scheduling & Inspections

In a business whose productivity relies upon the weather, scheduling can be difficult at times. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances that are beyond our control may affect your project start and completion dates.

Lawn care (mowing) services are placed on a weekly or bi-weekly schedule and adjusted as needed throughout the season by our office staff.

3. Picking Up Items

Your service will be predictable and reliable. Since you’ll know when we’re coming, we ask that you please pick up all items in your yard and move all vehicles or blockages that may hinder our ability to access gates, etc.

This includes dog feces and dog toys, children’s toys, hoses, gardening equipment, etc. Extra charges may apply if our mowing crew is responsible for picking up items in your yard or is delayed at your property due to blockages. This ensures that our crew can stay efficient and do the best job for you, while avoiding damage to your personal items and our equipment.

Repeated occurrences, damage to our equipment or personal injury to our employees may result in termination of service.

4. Courtesy and Safety

While 1:16 Lawn Care, Inc. is on location at your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. This is for your safety, as well as our own.

5. Extra Clean Up Due to Storm or Heavy Winds

If a storm or heavy wind leaves behind excessive sticks, tree limbs, and/or yard debris, we will clean up what is necessary and charge at a rate of $60 per man hour plus a $20 disposal fee. In most instances, we will communicate with you before any work is done; the only exception is if the debris is so severe that it hinders our ability to provide your regularly scheduled lawn service. If your lawn has acquired heavy debris between mows, please contact us to discuss your options.

6. Extra Clean Up Due to Tree Discharge

If a tree on your property (or a neighbor’s property) causes excessive discharge to the point that it hinders our ability to provide your regularly scheduled lawn service, we will charge at a rate of $80 per man hour plus a $20 disposal fee to clean up the area. If your lawn has acquired heavy debris between mows, please contact us to discuss your options.

7. Requesting to Skip a Mow

Our crew leads do not decide whether yards are to be skipped or serviced. We leave this up to our customers. You know your lawn best so we ask that you let us know 24 hours in advance if you would like to skip. We do not allow bi-weekly lawn services to be skipped due to excessive growth. If our team does not hear from you, we will assume you would like to be serviced and will keep you on the schedule.

There are many times each season (especially in Spring) that we will mow through weather, such as rain, if your lawn is prone to flooding, please reach out 24 hours in advance to skip. If we show up to perform service and our crew is asked to skip, or you skip with less than 24 hour notice, you will be charged a $25 fee.

8. Requesting to Mow Shorter

Please be advised that we mow at a 4 inch blade length. This guarantees optimal health, quality, and aesthetic of your lawn. Mowing shorter than 4 inches damages grass roots, promotes weed growth, and destroys the overall look of your lawn. We take pride in the lawns we mow. We want you to take pride in the health and beauty of your lawn as well.

9. Damages

We cannot be held responsible for damage to irrigation systems, sprinkler heads, downspout covers, etc. We can replace certain items for a small fee. We cannot be held responsible for damage to certain unavoidable areas that could be affected by a string trimmer, including, but not limited to: fencing, mailbox posts, fences, swing sets and play areas, unprotected siding that may be low to the ground, unmarked plants placed outside of regular beds, and other unprotected or unmarked areas.

If an item should be directly damaged by our equipment, we will communicate the issue with you as soon as possible; if you notice that an item has been damaged, please notify us within 24 hours per our satisfaction guarantee below.

Please note that 1:16 Lawn Care, LLC is fully licensed and insured, carries two million dollar liability insurance, and workers’ compensation coverage on all 1:16 Lawn Care, LLC employees.

10. Satisfaction Guarantee

Your 100% satisfaction is guaranteed.

If for any reason you are not satisfied with the quality of service you have received, please contact us within 24 hours. This contact may be in the form of a phone call or voicemail, or e-mail. Please leave your contact information and describe the issue in detail. If you contact us after regular business hours (Monday through Friday 8:00am to 4:00pm), we will contact you as soon as possible when we reopen. If an issue should arise after the 24 hour window, it may be due to an issue of nature or other circumstance that could prevent us from correcting the problem at no charge.

11. Cancelation & A Long-Term Commitment to Quality

If you choose to cancel your service, a 24 hour notice (or if your service day is Monday, please notify us before 4:00pm on Friday) is required. If we do not receive notice of your cancellation, a charge of $25 will be assessed to your account.

If you have any questions or concerns throughout your service season, please don’t hesitate to contact us.

12. Continuation Of Service and Auto-Renew

Once your maintenance service begins, you’ll be placed on our annual schedule for service to resume each spring at our most current rate of service. Written notice of cancellation is necessary from either party to end service.